Supplier Quality Terms and Conditions


  1. We reserve the right to review the processes and records associated with this order at all suppliers’ facilities with appropriate notification. This right extends to our customers, applicable regulatory agencies, and any sub-tier suppliers used in the fulfillment of this order.

  2. If any of this order is outsourced to your suppliers, all applicable requirements and specifications must be communicated (including all applicable key characteristics) to each sub-tier supplier used.

  3. Delivery times are defined on each PO. If supplier is unable to meet defined deadlines, we must be notified immediately for risk assessment.

  4. We reserve the right to cancel a PO without penalty if supplier is unable to meet defined requirements.

  5. Acceptance of a PO is a binding contract and any breach to said contracts are legally binding in the Texas with all applicable laws and governing.

  6. Supplier agrees to maintaining certain Quality Functions, as noted on the initial survey form, or by maintaining an accredited Quality Management System (QMS). Any changes to the QMS as originally provided must be communicated to company quality immediately for risk assessment.

  7. We monitor and measure on time delivery and quality performance of all suppliers to ensure continued approval. Failure to meet desired performance levels can result in a Corrective Action being submitted, re-evaluation, or removal from approved status.

  8. Supplier agrees to receive returned products/services for review and disposition if found nonconforming to stated requirements. Pending returns will result in a HOLD on payment of invoices until resolution is determined and processed.

  9. Suppliers of product or services involving hazardous chemicals or substances are required to maintain appropriate certifications, licenses, permits, insurance coverage, and related documents in compliance with their local, state, or governmental regulations. When requested, evidence of compliance will be communicated to HTH Communications Compliance Manager.

  10. Where an active supplier loses any required permits, certifications, or is subject to lawful action for violating local, state, or federal regulations related to environmental laws, or health and safety laws, this shall be communicated to the Compliance Manager within 24 hours, or prior to any additional work being performed at our facility, or on our behalf.

  11. Representatives of the supplier are required to review all HTH Communications safety and environmental rules prior to performing work onsite, including when handling hazardous chemicals or materials. Where HTH Communications safety and environmental rules conflict with those of the suppliers’ business, a representative of the business will contact HTH Communications Compliance Manager so appropriate adjustments may be made. Under no circumstances will activity occur that may impact the environment, health, and safety of the local area or personnel regardless of the controlling requirements.

  12. Supplier’s representatives will be provided copies of safety rules and the environmental aspects list and are required to perform all work in compliance with these documents.

  13. Supplier’s representatives will be provided copies of any emergency response plans where appropriate, and are required to comply with these should it become necessary.


  1. Supplier agrees to provide parts defined within the associated PO to the revision level noted. If no revision level is noted, the latest revision level is requested.

  2. Supplier agrees to provide conformance records of parts provided to ensure items meet specification and performance requirements. A Certificate of Conformance is acceptable.


  1. Suppliers must maintain process and conformance records regarding the product or service provided regarding this order for a minimum of 3 years.

  2. Certificates of Conformance are required for each line item listed on the PO as directed.

  3. When Full Inspection and Test Reports are required, it will be noted on the PO.

  4. All special processes required by this PO must be performed by qualified personnel and the processes be periodically validated to ensure output meets requirements. Process validation records will be made available upon request.

  5. Any differences between what is listed above and what is provided by the supplier must be clearly identified, communicated and approved prior to shipping. Supplier is not allowed to modify drawings, specifications, or product characteristics without written consent of our engineering and quality departments.

  6. When utilizing sampling inspection as a means of verification, the method must be in accordance to a statistically valid standard (i.e. ANSI Z1.4 or equivalent).

  7. Detection of a nonconforming product regarding any order (currently in work or previously shipped) must be promptly communicated to our quality department for evaluation.


  1. If providing calibration services, all certificates must identify standards used and must be traceable to NIST (National Institute of Standards Technology). Calibration certificates must note received and as left conditions.

  2. Providers of welding services must maintain qualified and certified personnel and make the records of qualification available upon request.

  3. All special process providers must perform tasks according to applicable and stated specifications (ASME, Mil Specs, etc.). Conformance records provided must indicate specifications in which processes were performed.

  4. Service Providers performing tasks that do not directly impact product quality are required to provide evidence of competence to complete specific actions. This can also be covered under Supplier Approvals.

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