Returns Come In All Shapes, Sizes And Modes
RECEIVING
- Hard count.
- Incoming Quality Inspection (Cosmetic Grading).
- Proceed passed units to QC (Functional Testing).
- Reporting to Vendor.
FUNCTIONAL TESTING
- Clear data on all non - brand new Devices.
- De - brand devices per Vendor requirement.
- Brand device if applicable.
ACTIVATION
- Pull & pair device with UICC Card.
- Pre - activate device/fully activate device per Vendor requirement.
- Pair handsets, battery, door, and chargers along with additional accessories if applicable.
- Label creation.
- Transfer to final cosmetic/accessories inspection.
FINAL OUTGOING
- Inspect Device Cosmetics.
- Inspect Back Door.
- Inspect Charger for correct make/model, capacity, and compatibility.
- Inspect battery charging level.
KITTING/PACKAGING
- Fold Phone Box. Add inserts/flyers.
- Fold Shipping Box. Add Shipping Bubble/Peanut.
- Create Shipping Labels.
- Transfer to Shipping Dock.
SHIPPING
- Ship Device.
- Track The Shipment.
- Report to Vendor.
RECEIVING
- Pick-up from vendor's Warehouse.
- Receiving.
- Hard count.
- Disassembling battery and door.
- Scanning in individual device from device IMEI to ensure accuracy.
- Consolidating/reconciliation.
- Reporting to Vendor.
- All Vendor product will be segregated, locked and secured until initial data clear.
DEVICE PROCESSING
- Data clearing (Internal Software).
- Functional testing (Disposition based on Vendor criteria).
- Cosmetic grading.
- Lotting devices and packaging ready for warehousing.
- Kitting Configurations.
- Reporting to Vendor.
STORAGE & INVENTORY
- Lotting with master IMEI/MEID label carton.
- Warehousing.
- Monthly Inventory cycle count.
- Reporting to Vendor.
SHIPPING (ORDER PULLING)
- Receiving order request from Vendor.
- Pulling devices.
- Master carton scanning out.
- Pallets building and numbering.
- Sending Dims and Weight to Vendor.
- Receiving BOLs/Shipping Labels from Buyers.
- Photographing the pallets and pick up drivers ID.
- Loading to the truck with footage recording.
- Sending IMEI /MEID lists and shipments info to Vendor and Buyers.
Return Management
A solution to reverse logistics is just as critical as fulfillment. Our fulfillment team process returns, handles the setup and provides value - added services to ensure efficient handling of your return items. To optimize the recovery of value, we handle the entire return cycle efficiently. Data gathered along the way provides business insights, which can be used to understand the reasons for returns, allowing you to determine areas of focus for continuous improvement. Our solutions support a variety of product types, and we proudly specialize in value - added repairs and refurbishment for handsets.
Repair and Refurbish Services
At HTH Communications, we understand that our technical repair expertise has a key role in helping to protect or even enhance the reputation of your customers. With our handset repair solutions, you'll have access to highly automated technology and the ability to service a variety of manufacturers and models of handsets. From grading devices to more robust in depth repairs, we are your one source solution.
Aftermarket Sales
Aftermarket sales are a strategic way to get the maximum value from your inventory. Having operated in the consumer electronics market for over a decade, we have strong insights and can determine whether your product is fit for aftermarket sales. There are many key factors that determine the best channels to sell products, including, product age, volume, product condition, current supply and demand, and more.
Value Added Services
Value Added Services for Reverse Logistics is one of the most important steps during the entire supply chain process. Relabeling, repackaging, refurbishment, returns avoidance - we can support you with whatever proactive diagnostic you need to get products ready. With grading returned consumer handsets, our quality control measures can ensure your reverse logistics activity is streamlined and agile.
Partner With HTH Purchasing
HTH Communications has great purchasing power and tremendous market intelligence. This allows us to offer the best possible price for our inventory and we will assume the risk or share it with you.
We re - package, recondition, repair, rebuild, remanufacture, recycle, and redistribute all equipment responsibly and securely, following the highest level of industry standards, and we are known around the globe for doing the right thing, always. Our many certifications speak for themselves.
Submit a request today to start receiving the latest market insights and trends direct from the experts at HTH.
